Epos Audio IMPACT D 30 USB ML

Having worked in a call centre myself in the past I can safely say that one of the key things that can affect morale in the office is that feeling of being ‘chained to your desk’. Constant monitoring of your time away from desk (among many other unhealthy ‘performance trackers’) never led anyone to feel valued or looked after, leading to a high staff turn-around, which simply isn’t good for business. Now, I’m not saying a wireless headset is going to solve all these problems by itself, but just having that freedom of movement as a call-centre operator can make a surprising difference to how you feel at the end of the day when clocking out.

So, now we have established it’s a good idea, what does this wireless headset have to offer? To start with, it has a pretty decent range of 55 metres which should be plenty of distance in any office these days so if people are needing to go and talk to a specialist or team leader while on a call, the waiting time for a customer can be greatly reduced leading to better resolution times overall. Couple this with noise cancellation technology in the microphone allowing you to have a clear conversation despite any background noise and your customer is far more likely to hang up happy.

The headset itself has the option of being worn with both ears or you can go for a single ear coverage, depending on preference and the base unit the headset sits on is small and compact, taking up minimal space on the desk and making hot-desking that much easier, especially given its prevalence post-Covid. It can also connect directly to whatever phone system you are using or straight to your PC’s depending on how you receive your calls making it pretty adaptable. RRP £109

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