I used to work in a call centre a fair few years ago. Wasn’t my favourite job ever, I’ll be honest, but that was more to do with the employer than the job itself. One of the things I do remember however, is how damn uncomfortable the headset was! It was one of those things with just a thin wire band on top and those itchy earpads that just made life worse as soon as the temperature went above mildly tepid… As usual though, technology has moved on and minor things like user comfort are actually pretty big these days!
If you hadn’t already guessed, this is a nice, comfy set of headphones with plenty of decent padding and good sized ear-pieces ensuring your workers will at least be comfortable while in meetings or taking calls. Speaking of meetings, if you’re looking for a headset that caters for modern online meeting sites, this one should be what you’re looking for. It’s compatible with most Unified Communication sites such as Google Meet and Zoom and has 2 analogue microphones built in to the boom which, combined with the active noise cancellation ensures a decent voice pick up so you’ll easily be heard, despite any background noise.
As well as the above, the Impact 460 has a couple of nice little functions, my favourite one being that ability to mute yourself by simply lifting the mic boom. This simple yet elegant function is just a nice touch that fits naturally with how people use headsets and is well thought out. The other thing I like, although far more common, is the light that comes on at the end of the boom when you are muted, giving a nice visual cue to remind you so you don’t end up thinking they’re all ignoring you… RRP £54.60
- Lift-to-mute function
- Designed with online meetings in mind and compatible with most UC’s
- Comfortable and hard-wearing
- Active noise cancellation
- This particular set isn’t certified for Microsoft Teams, one of the most common workplace meeting sites
